Privacy Policy

This Privacy Policy explains how KOCH-WAYNE LIMO, operated by Koch Limo LLC ("we", "us", "our"), collects, uses, and protects information you provide through our website and services. Our business address is 1000 Wyckoff Ave, Mahwah, NJ 07430. You can reach us at (201) 552-8547 or contact@kochlimo.com.

When you request a quote, book a ride, or send us a message, we collect the information you submit, such as your name, phone number, email address, pickup and drop-off locations, travel dates and times, passenger and luggage counts, flight number, vehicle preference, and any notes you provide. We also collect standard technical data such as your browser type and pages visited through analytics tools.

We use your information to prepare quotes, confirm and dispatch reservations, contact you about your trip, provide customer support, keep records of our services, and improve our website. We do not sell your personal information.

If you opt in by checking the SMS consent box on our forms, KOCH-WAYNE LIMO may send you text messages related to quote requests, reservation confirmations, pickup reminders, driver assignments, arrival updates, pickup instructions, trip changes, cancellations, receipts, and customer support.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of further messages. Reply HELP for assistance, or contact us at (201) 552-8547 or contact@kochlimo.com. Consent to receive text messages is optional and is not a condition of purchasing or booking any of our services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We share information only with service providers who help us operate our business — for example, our chauffeurs and dispatch staff, email delivery providers, SMS delivery providers, and hosting providers — and only to the extent needed to provide the service. We may also disclose information when required by law. Mobile opt-in data and consent are never shared with third parties.

We retain reservation and contact records for as long as needed to provide our services and to meet legal, accounting, and record-keeping obligations. We use reasonable administrative and technical safeguards to protect your information.

You may request access to, correction of, or deletion of your personal information by contacting us at contact@kochlimo.com. You can opt out of text messages at any time by replying STOP and unsubscribe from emails using the link in any email we send.

Our services are not directed to children under 13, and we do not knowingly collect their information.

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last revised.

Koch Limo LLC — 1000 Wyckoff Ave, Mahwah, NJ 07430
Phone: (201) 552-8547
Email: contact@kochlimo.com